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ISO 9001:2015 : quality and competitiveness go hand in hand

December 11th, 2017

The press conference on the ISO 9001 certification of FTHM Consulting was held on December 11, 2017 at Ibis Ankorondrano. In 2007, FTHM received ISO 9001 certification, becoming the first certified consulting firm in Madagascar and the first to have been in Africa. FTHM had the 2008 version of its ISO 9001 certification renewed in 2010, 2013 and in 2016, and has moved to the new 2015 version in June 2017. The press conference was closed with a presentation of the certificates by the SGS certification body.

FTHM Consulting received its version 2000 first ISO 9001 certification in 2007 and was the first firm to be certified in Africa. Since June 2017, with its partners, QUALEX accounting firm on the one hand and EQUATION firm of expertise in Human Resources on the other hand, FTHM has moved to the new version ISO 9001: 2015 - a migration that it has anticipated in its approaches and policies, so that the process would be fluid and efficient.

ISO 9001 is a quality standard in management system. The requirements of its new version, ISO 9001:2015, are in line with the values ​​and the global vision of FTHM. This is established by listening to an ever-changing environment but also interested stakeholders, by anticipating the risks inherent to the activities, by mutual trust with the 80 employees both in Madagascar and internationally, and by according a main value to leadership. This certification represents both an issue of competitiveness and international recognition, and a challenge of quality on the services provided by the firm. Whether this is the annual turnover growth of 20% in the recent years, the constant development of its network of partners, or the increase in the number of missions in the DRC, Guinea, Cameroon, and Kenya, FTHM could not have reached this point without the watchword of this well-konwn standard: Quality. It is in this sense that the ISO 9001 certification is a pledge of commitment and involvement of the teams of FTHM Consulting, and its partners Equation and MGI Qualex.

Cédric CATHELINE, the General Manager of the SGS certification body, alleges the importance of this daily commitment, of both local and transnational standards, and the purpose to inculcate this quality approach in internal and external strategies. In the Malagasy case, concerning ISO 9001 certification, 70% of organizations have already started the migration process between the 2008 and 2015 versions with nearly 130 certified entities in Madagascar. This shows in particular an aspiration for standardization from the private sector of Madagascar as a whole. With FTHM's short, medium and long-term challenges, ISO 9001 certification implies a continuous improvement of the management system and a prospective analysis of current business and competitive environment requirements. Aware of the importance of networks and partnerships, especially regional ones, through its experiences and missions, FTHM aims to create an African Network of Cabinets of Expertise or RACE that brings together African consulting firms to develop in a more cooperative way. Furthermore, with an ambition to be able to certify the office in Ivory Coast in the coming months, and to open soon an office in Cameroon, FTHM advocates fundamentally in its activities to raise the image of Madagascar in the framework of its structures, its competitiveness and customer relations policy.

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